Mitul Chauhan | Copywriter | Content Writer

The mortgage minefield

Digital customer experience report


— Role

Copy direction and editing


— Brand

CI&T


— Sector

B2B: mortgages/banking


— When

October 2022



This report was an integral part of an ABM initiative to generate new business leads within the UK mortgage sector. It explores home buyer attitudes – from both broker and non-broker customers – and identifies areas where digital solutions can improve the overall mortgage orchestration experience.


I created the synopsis before briefing Propeller, our content partner, to carry out consumer research and write the report. I also provided copy oversight throughout the development process.


Mortgage digital experience report — full pdf available on request